Yes – you can break up the cost of any Backstreet's Back at the Beach package by taking advantage of our payment plan at the time of purchase! The payment plan option must be selected during the checkout process and cannot be applied after an order has been submitted. If you purchase after a payment date has passed, you will be required to pay all previous installments at that time. There is a $50 fee to join the payment plan.

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Only one credit card can be used to make the initial payment and that card will be automatically charged for all future installments. If the credit card on file needs to be updated for future installments, please follow THESE directions to make the change.
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The payment plan cannot be used for waitlist packages.

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All packages are non-refundable per the event Purchase Policy. Although travel insurance is not required, we highly recommend it to give folks greater peace of mind with their travels. We've partnered with Wanderwell to offer guests an affordable solution; please click here to learn more.

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You may also want to explore travel insurance options with your credit card company, as several credit cards provide travel coverage.

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Travel insurance is fully handled by a third party, who settles any claims independently of the #BSBattheBeach team. Additionally, please be aware that specific coverage varies depending on the third party and plan level.

All packages are non-refundable and non-transferable.

Only one credit card can be used for the initial purchase. If you opt for the payment plan and need to update the credit card on file for future installments, however, please follow THESE directions to make the change.

During the online purchase process, there is a prompt to input a Will Call Name. This Will Call Name is considered the lead guest and may be different from the Tixr account holder. The lead guest has main authority over the package and cannot be modified post-purchase. All lead guests have received login details for their personal event Guest Dashboard. This is where lead guests can review package information, submit additional guest and flight details, and place proximity and room requests. Off-site adventures can also be purchased via the Guest Dashboard, but please know that any credit card can be used for adventure bookings. 

The lead guest will receive all communication about the package and event. Additional guests will begin to receive event specific information once their contact information is submitted in the Guest Dashboard. 

All additional guest names for each package must be submitted within the Guest Dashboard by Tuesday, March 19th, 2024. After this date, there will be a $100 fee to add or change an additional guest name to your package for check-in.

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Only the lead guest name and contact info will be collected at the time of purchase. The lead guest has main authority over the event package and cannot be modified post-purchase. All additional guest names will be collected within the Guest Dashboard in the coming months.  

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The lead guest will receive all communication about the package and event. Additional guests will begin to receive event-specific information once their contact information is submitted in the Guest Dashboard.

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If you wish to purchase a package as a gift for someone else, please enter the recipient’s name during the purchase process. You will be prompted to provide the name of the lead guest (Will Call Name) on the order – please put the gift-recipient’s name in this field. All other guest info will be collected via the Guest Dashboard.

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If the incorrect lead guest name is submitted, you must notify Guest Services within 48 hours of your purchase. Any changes you request after your purchase is complete, to the extent permitted in our sole discretion, shall result in additional costs.

Playa Luna offers the following additional nights:

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‍4 Night Packages

‍Check In Date: Thursday, April 18th

Additional Night: Wednesday, April 17th OR Monday, April 22nd

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‍5 Night Packages

‍Check In Date: Thursday, April 18th

Additional Night: Wednesday, April 17th

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These optional nights will be available as an add-on during the purchase process, availability permitting.

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If an additional night is unavailable or sold out via Playa Luna, the add-on will not be listed during the purchase process. Please contact the resort directly to inquire about options to extend your stay. If you book an additional night directly with the resort and secure the same room & bed type as your event package, please plan to submit your reservation details within the Guest Dashboard. We will do our best to link the reservation, but we cannot guarantee you will be in the same room for the entire duration of your stay in this case.

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A variety of room types on our website are not available directly through the resort. Please contact Guest Services with any questions!

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A $65 Tixr processing fee will be added to your cart at check out. This is a one-time fee added on top of your package and any add ons. This processing fee is the same no matter what package you purchase.  

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If you select our payment plan option, there will be an additional $50 fee.

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All additional guest names for each package must be submitted within the Guest Dashboard by Tuesday, March 19th, 2024. After this date, there will be a $100 fee to add or change a guest name to your package for check in.  If an additional guest arrives at the resort and has not been registered in the Guest Dashboard, they will not be able to check in until this fee has been paid.

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Any changes you request after your purchase is complete, to the extent permitted in our sole discretion, shall result in additional costs.

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The Moon Palace may offer extra amenities that are not included in the resort’s all-inclusive plans, such as spa treatments, golf, exclusive dining experiences, off-site adventures, and more. Finally, please be aware that all Mexico residents will be subject to a 16% added VAT tax, which will be charged as an incidental to the credit card provided to the resort at check-in. Important: any non-residents who fail to provide their passports and immigration cards to the resort at check-in, will also incur this charge.

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We understand our prices are higher than past cruise prices, but please know this is because of the value of everything included in this all-inclusive package! Attendees will get to enjoy two nights of Backstreet Boys performances (one DNA show and one performance set chosen by guests!), one night of Jason Derulo, daily pool parties, DJs, and band-curated activities. Alcohol was an additional cost on the cruise, but this is now fully included in all event packages. All food and beverage is included for your entire stay. Our team is eager to create an incredible beachfront vacation experience and we have worked with our partners to minimize the impact to guests as much as possible.

The waitlist may be activated once a package sells out. Waitlist packages are not guaranteed packages. The checkout process will be similar to the general purchase process, but you will know you are accessing a waitlist package as it will make note of it multiple times during the checkout process. You will input billing information and select how long you wish to remain on the waitlist. An initial confirmation email will be provided confirming you have joined the waitlist. 

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If a package becomes available, the waitlist will process in chronological order. There is no advance warning when the waitlist may run. If you are next in line, you will be automatically charged in full and receive a new Tixr confirmation email for your purchase. You will not have an option to utilize a payment plan on waitlist packages as all waitlist orders are pay-in-full. Packages may open for a number of reasons any time before the event – whether shortly after the On Sale or within weeks of the event. You can remove yourself from the waitlist any time by logging into your Tixr account. However, you should be aware that all sales are final if you are charged and receive a waitlist package.

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If you have already purchased a package and your preferred waitlisted package becomes available, we will allow you to change packages so long as the new package is not a downgrade from the original package. In this instance, we would refund the package of lesser value and you may keep the upgraded package. In order to receive a refund, the lead guest name must be exactly the same on both packages and Guest Services must be contacted within 24hrs of the waitlist package processing. There are no exceptions to this refund window for waitlist orders.

If the waitlist opens after the general On Sale, you are welcome to waitlist multiple packages. Packages may open for a number of reasons any time before the event – whether shortly after the On Sale or within weeks of showtime. You can remove yourself from the waitlist any point by logging into your Tixr account. However, you should be aware that all sales are final if you are charged and receive a waitlist package.