Playa Luna is committed to creating a safe, comfortable, and enjoyable concert vacation experience. Our guests have the right to expect an environment where:‍

• Guests will be treated in a consistent, professional, and courteous manner by all staff.
• Guests will not attempt to enter the festival with any prohibited items, including weapons of any kind or illegal substances.
• Guests who are of legal drinking age may consume alcoholic beverages in a responsible manner.
• Guests will access only their credentialed areas and show their event wristband when requested.
• Guests will enjoy daily performances free from disruptive behavior, including foul and abusive language and/or obscene gestures.
• Guests who engage in abusive behavior, throw objects, or attempt to enter restricted areas will be subject to ejection.
• Guests will comply with event staff, security, resort personnel, and medical professionals.
• Guests will comply with safety procedures and emergency response directives.
• Guests are encouraged to report inappropriate behavior.
• Enjoy the music while dancing with your feet in the sand – First and foremost, this is a musical experience. We want you to enjoy this event. The measures below can help you avoid any unnecessary issues:
• STAY HYDRATED –  Alcohol and caffeine dehydrate the body. Drink water to help cool your body AND non-caffeinated beverages like sports drinks or coconut water to replenish electrolytes.
• STAY HEALTHY – Make sure you take advantage of the many food offerings throughout the resort and concert area! Snacks and/or a proper meal can provide you with more energy.
• STAY FUNCTIONAL – Don’t forget protection from the sun (e.g., sunscreen, hats) during the day as well as layers of clothing at night.
• PLEASE CONSIDER WEARING EARPLUGS – Loud music can cause permanent hearing loss and tinnitus. Protect yourself!
• MIXING ALCOHOL WITH OTHER SUBSTANCES CAN BE DANGEROUS - The only way to avoid the risks of alcohol and drugs altogether is to stay away from them. Combining alcohol with medication or other substances increases risks and may lead to potentially dangerous interactions.
• NEVER CONSUME ANYTHING YOU GET FROM STRANGERS – You can never be 100% sure of what you are getting.
• BE AWARE OF YOUR SURROUNDINGS – Keep an eye on your drinks and food; keep them covered.
• SEEK MEDICAL HELP IMMEDIATELY – If you or your friends feel sick or experience one or more of the following: headaches, nausea, confusion, blurred vision, inability to talk, racing heart, vomiting, fainting, muscle tremors, or convulsions.
• IF YOU SEE SOMETHING THAT DOESN’T LOOK RIGHT, SAY SOMETHING – Don’t be afraid of security or medical teams; you will never get in trouble for seeking medical attention.
• KEEP AN EYE ON YOUR FRIENDS – Stay together and have a buddy system.
• EDUCATE YOURSELF AND YOUR FRIENDS – The best decisions are well-informed ones.
• BE RESPONSIBLE FOR YOUR OWN SAFETY – You are ultimately the only person responsible for your own actions.
• HAVE FUN – of course, the most important tip!